Frequently Asked Questions
Common questions about By30Labs research products, ordering, fulfillment, and documentation.
Who are By30Labs products intended for?
Legitimate laboratory and in-vitro research applications only. Products are not for human or veterinary use.
Are products intended for human or veterinary use?
No. By30Labs products are not intended for human or veterinary use, diagnostic use, therapeutic use, or clinical applications.
How does payment work?
Checkout submits an order request and temporarily reserves available inventory. No payment is collected on the website. If the request can proceed, payment instructions are sent separately by email. The order is confirmed after payment is verified.
How long is inventory reserved?
Unpaid order requests currently hold inventory for 24 hours. If the hold expires before payment is confirmed, the inventory may be released.
Is local pickup available?
Qualifying North Texas addresses may be offered free DFW local pickup during checkout. Exact pickup details are provided after payment and confirmation.
Where can I find a COA?
Use the COA library to view available product and lot records. A record marked pending means a final third-party analytical report has not yet been published for that lot.
What if there is a problem with my order?
Review the Returns, Cancellations & Refunds Policy and email help@by30labs.health with your order number and a description of the issue.