Returns, Cancellations & Refunds
Policies for unpaid requests, paid orders, shipment problems, and research materials after delivery.
Last updated: August 25, 2026
Before payment
An unpaid order request may be cancelled before payment. Unpaid inventory reservations also expire automatically after the stated hold period, currently 24 hours. No refund is necessary when no payment has been made.
After payment but before fulfillment
Contact help@by30labs.health as soon as possible if you need to cancel a paid order. If the order has not been transferred to a carrier or released for pickup, we will generally be able to stop fulfillment and arrange an appropriate refund. Once fulfillment has progressed, cancellation may no longer be possible.
After shipment or pickup
Because the storage, handling, and chain of custody of research materials cannot be verified after they leave our control, we do not accept change-of-mind returns of delivered or picked-up products for restocking or resale.
We will review claims involving an incorrect item, a missing item, visible shipping damage, or another material order-fulfillment error. Depending on the circumstances and available inventory, the resolution may include replacement, refund, or another appropriate remedy.
How to report a problem
Email help@by30labs.health with your order number, the affected item, and a clear description of the issue. For shipping damage, retain the product and packaging and provide photographs when possible. Do not send a product back unless By30Labs has provided return instructions.
Rights under applicable law
Nothing in this policy is intended to limit any refund, cancellation, or other consumer right that cannot legally be waived. When a refund is required by applicable law, By30Labs will provide the required remedy.